Warranty

1. Express warranty

1.1. This document sets out the Limited Warranty that applies in respect of Ambe products purchased in countries/regions administered by the Ambe Distributors listed in Section 7 (the “Warranty”). This Warranty is issued by ESCEA North America, Inc., a Washington Corporation. References to “Ambe” herein shall also mean ESCEA North America Inc., a Washington Corporation.

1.2. This Limited Warranty is valid only within the United States.

2. Scope of Warranty

2.1. Subject to the exclusions in Sections 2.2 – 2.5 and Section 3, we guarantee to repair or replace any defects of materials or workmanship, excluding installation, by Ambe for the periods specified below:

Parts	Parts and Labour Warranty Period
Firebox	2 year *
All other parts	2 year *

*From the date of purchase

2.2. Where an Ambe product is covered by this Warranty, the Warranty covers both the repair by Ambe of the defective part or the provision of a spare part to replace the defective part and the installation of that replacement part.

2.3. Due to ongoing product development, Ambe reserves the right to change any specifications listed in this Warranty without notice.

2.4. Ambe or an Ambe distributor must preauthorize all Warranty work.

2.5. Damage or defects caused to an Ambe product by you or any non-authorized third party are not covered by this Warranty and will void this Warranty.

3. Warranty exclusions

3.1. This Warranty excludes

3.1.1. Improper installation: failure to function due to accident; negligence or misuse; alteration or adjustment of the manufacturer’s settings of components, and any other alteration; lack of proper and regular maintenance; incidental or consequential damage; damage incurred while the appliance is in transit; and acts of God.

3.1.2. Any repair and replacements of parts that are subject to normal wear and tear during the Warranty period, including paint, gaskets, batteries, and the discolouration of glass or the fuel bed.

3.1.3. Minor expansion, contraction, or movement of certain parts causing noise.

3.1.4. Changes in the interior/exterior surface finishes;

3.1.5. Damage to surfaces caused by fingerprints, scratches, or melted items;

3.1.6. Damage caused by abnormally corrosive environments (e.g. sea salt corrosion);

3.1.7. The use of products, that are not specified and/or authorized by Ambe;

3.1.8. Damage caused by the installation of indoor fires outdoors and outdoor fires indoors;

3.1.9. Cost of building work to access parts or products requiring alteration or repair, including the cost of repairing walls or ceilings that were altered as part of the Warranty work;

3.1.10. Cost of travel if the Ambe fireplace is installed further than the distance from the nearest service centre as specified in Section 7.

3.1.11. Subjective factors (e.g. like noise or smell) that have been investigated by Ambe (or their technicians) and confirmed to be within normal operational parameters;

3.1.12. Any differences in fireplace appearance from Ambe promotional images that is due to printing limitations, environmental factors, or gas type.

3.1.13. Damage to Ambe products installed indoors caused by water intrusion.

3.1.14. Any consequential and incidental damages (refer to Section 4)

3.2. No dealer, distributor, or similar person has the authority to warrant Ambe products beyond the terms contained in this Warranty.

3.3. This Warranty is automatically voided if the appliance’s serial number has been removed or altered in any way.

4. Limitation of remedies

4.1. To the extent permitted by applicable law:

4.1.1. This limited warranty, and the remedies set forth above, are exclusive and in lieu of all other warranties, remedies, and conditions, whether verbal or written, statutory, express or implied.

4.1.2. There are no warranties that extend beyond the limited express warranty described herein. Ambe specifically disclaims any and all statutory or implied warranties and conditions, including, without limitation, warranties of merchantability, fitness for a particular purpose, and warranties against latent defects. If applicable law prohibits disclaimer of statutory or implied warranties and conditions, including the warranty of merchantability, fitness for a particular purpose, and warranties against latent defects, any such applicable statutory or implied warranty shall be limited to the duration of the parts and labour warranty as set forth in section 2.1.

4.1.3. Except as required by applicable law, Ambe is not responsible for direct punitive, special, incidental, or consequential loss or damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to the loss of any of the following: Use; Revenue; Actual or anticipated profits (including loss of profits on contracts); Use of money; anticipated savings; Business opportunity; Goodwill; Reputation; any or indirect or consequential loss or damage howsoever caused including the replacement of equipment and property.

5. How to make a Warranty claim

5.1. To make a claim under this Warranty, follow the process outlined in Section 5.2 and by contacting Ambe support (refer to Section 7 for contact information).

5.2. To make a valid claim under this Warranty, you must:

5.2.1. Provide written notice to us of the claim as soon as you first become aware of the breakdown by emailing support@electricfireplaceguys.com

5.2.2. Provide us with the Ambe product serial number;

5.2.3. Provide us with reasonable proof of purchase and images (if required) for the Ambe product; and

5.2.4. If required by us, provide us (or any person hired by us) with access to the premises at which the Ambe product is located (so that we can inspect the Ambe product).

6. Warranty Claims

6.1. If you make a valid claim under a parts and labour Warranty and none of the exclusions set out in Section 3 and Sections 2.2 – 2.5 apply, Ambe will, at Ambe’s election, either:

6.1.1. Repair the affected part(s) of the Ambe product; or

6.1.2. Replace the affected part(s) of the Ambe product with a product of identical specification (or where the product is superseded or no longer in stock, with a product of as close a specification as possible).

7. Ambe Warranty Conditions

In this Warranty, the words “we”, “our”, and “us” refer to Electric Fireplace Guys where you make a claim under this Warranty, an authorized repair agent may need to access your premises to inspect the Ambe product. We may charge you a service call fee if our agent will be required to travel more than 30 miles from the nearest service centre, as set forth in Section 7, to your location. You may obtain details on the location of service centres and service call fees by contacting USFP’s support team.

Documents & Files

• Ambe Multi49 Corner Specifications Sheet
• Ambe Multi49 Corner User Manual

Frequently Asked Questions

General

DO ELECTRIC FIREPLACE FLAMES LOOK REAL? Ambe uses sophisticated flame picture technology and a lifelike fuelbed of logs with LED lit ‘embers’, resulting in a more realistic fireplace experience.

HOW MUCH HEAT DOES AN AMBE ELECTRIC FIREPLACE PRODUCE? Our electric fireplaces are designed to provide heat output of up to 1.5kw.

DO ELECTRIC FIREPLACES GIVE OFF ANY FUMES OR GASSES? No, our fireplaces do not emit any fumes, CO2, smoke, emissions or any pollutants.

DOES THE GLASS FRONT OF AN ELECTRIC FIREPLACE GET HOT? No, the glass front always remains cool to the touch, even when the heat is on high, making it safe for young children and pets. The heating element is separate from the visual flame display and is located above the glass on the firebox. The heating elements are set behind safety screens and do not get hot enough to burn.

ARE ELECTRIC FIREPLACES ENERGY EFFICIENT? Absolutely, Ambe Electric Fireplaces run on minimal amounts of electricity – this means there is little waste compared with other forms of heating in your home. Ambe also has the option of being run without heat.

Installation

DO YOU NEED ANY PERMITS TO INSTALL AN AMBE ELECTRIC FIREPLACE? No specific permits are necessary for installation, but It is recommended that a certified electrician be used if you choose to hard wire the appliance (as a separate isolation switch that is accessible after installation is required).

DOES YOUR FIREPLACE NEED ANY VENTING OR A CHIMNEY? No, Ambe electric fireplaces are all vent free, so there is no need for any chimney, venting, or gas lines. They can be installed anywhere in the home, on an outside or inside wall, upstairs or down making them a great option for any home, apartment or condo.

WILL MY ELECTRIC FIREPLACE PLUG INTO ANY STANDARD OUTLET? Yes, our electric fireplaces are ready to plug into any standard 120V household outlet. All our electric fireplaces are designed to be built-in, and it is recommended that a certified electrician be used to ensure the appliance outlet plug is accessible after installation.

ARE ELECTRIC FIREPLACES DIFFICULT TO INSTALL? No, Ambe electric fireplaces were designed as an alternative to wood or gas fireplaces, without the tricky installation requirements. Our electric fireplaces can be easily installed into a wall with wood or metal framing, with no gas line, chimney, or venting required. We recommend you engage a certified electrician and consult our comprehensive installation guide.

CAN I REPLACE MY OPEN WOOD OR GAS FIREPLACE WITH AN ELECTRIC FIREPLACE INSERT? Yes, you can. The Ambe Square30 was designed for this purpose – the classic shape, modest size and dimensions make it an ideal retrofit for existing fireplace cavities.

CAN I INSTALL A TV OR AV EQUIPMENT DIRECTLY ABOVE MY ELECTRIC FIREPLACE? Yes. Unlike most wood and gas fireplaces, you can place a TV directly above your Ambe. Please refer to our installation manual for instructions and clearances.

CAN I INSTALL THE FIREPLACE IN A BATHROOM? Ambe Electric Fireplaces are not intended for use in bathrooms, laundry or similar indoor locations. For safety reasons the fireplace should not be in immediate use in surroundings such as water, baths, showers or a pool etc.

CAN I INSTALL AN ELECTRIC FIREPLACE IN A MOBILE HOME, RV OR SIMILAR? No, Ambe Electric Fireplaces are designed to be built-in and have parts that are fragile that may break or move in transit causing issues with the functioning and performance of the fireplace.

Maintenance & Operation

WHAT MAINTENANCE IS REQUIRED WITH YOUR ELECTRIC FIREPLACE? Minimum maintenance is required for your new electrical fireplace. However you may wish to clean the external metal, glass or vents. Please refer to the installation manual for further details. If any maintenance is required such as cleaning of fan motors or other internal or electrical parts, this should always be performed by a professional electrician.

HOW DO I TURN MY ELECTRIC FIREPLACE ON AND OFF? All Ambe Electric Fireplaces come with a remote control that allows you to turn the fire on, and off and adjust the temperature and LED light settings. Manual controls can also be found on the appliance touch panel. The operation and functions of the two methods are the same. Further information on operating your Ambe can be found in the User Guide.

CAN I OPERATE MY ELECTRIC FIREPLACE WITHOUT HEAT? Yes, simply refer to the operating instructions for your fireplace model found in the installation manual.